Turning Stuff Around

A blog about the grit, grind, and occasional glory of turnarounds.

Tag: small wins

  • Why Cadence Beats Heroics

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    Why Cadence Beats Heroics

    Turnarounds do not usually fail because the leadership team lacks intelligence. They fail because the business runs out of consistency before it runs out of ideas.

    I’ve seen this more times than I care to count. In the early days of a turnaround, energy is high. Everyone talks about urgency. Everyone wants action. The room fills up with plans, dashboards, workshops, priorities, and declarations of a “new chapter.” For a few weeks, sometimes the first months, it even feels like momentum.

    Then reality shows up.

    Sales miss targets again. A customer escalation blows up. Cash gets tighter. A key leader goes defensive. Decisions that seemed obvious on Monday are suddenly “more nuanced” by Thursday. And just like that, the organization starts slipping back into old habits.

    This is why I’ve learned to value cadence over heroics. While heroics are dramatic, cadence is boring. Heroics get attention, cadence gets results. And in a turnaround, boring wins.

    The Trap: Confusing Activity with Progress

    One of the most common mistakes in troubled businesses is mistaking motion for traction.

    When a company is under pressure, leaders often respond by increasing volume: More meetings, more updates, more initiatives, more escalations, more “alignment.” It makes things feel more productive because everyone is busy. But busyness is not recovery.

    The question is not whether your people are working hard (they usually are). The question is whether the business is moving, week by week, in a deliberate direction. Are the biggest problems being addressed in sequence? Are the same priorities showing up consistently? Are owners being held accountable on an operating rhythm that is impossible to ignore?

    If not, then all you have is noise.

    Why Cadence Matters

    Cadence does three things that most turnaround teams underestimate.

    First, it forces clarity.

    When you review the same handful of critical metrics every week, ambiguity starts to die. Excuses become visible. Drift becomes visible. Wishful thinking becomes visible. You stop debating abstractions and start dealing with facts.

    Second, it creates organizational muscle memory.

    A business in distress is usually suffering from some combination of denial, fragmentation, and exhaustion. People do not need more slogans. They need repetition. They need to know what matters, when it will be reviewed, who owns it, and what happens when results do not show up.

    Third, cadence lowers the leadership dependency.

    This is the part many CEOs get wrong. They think their job is to keep injecting energy into the system. It is not. Your job is to build a system that produces forward motion even when energy dips, because energy always dips.

    A turnaround that depends on the leader’s daily emotional intensity is fragile by definition.

    What Good Cadence Actually Looks Like

    A real turnaround cadence is not a bloated operating model with twelve committees and fifty KPIs. It is a disciplined rhythm built around the few things that actually determine whether the business stabilizes.

    That usually means:

    A short list of non-negotiable metrics. Cash. Pipeline quality. conversion. backlog. churn. delivery performance. margin. Whatever actually drives survival and recovery in your business.

    A weekly operating review. Not a storytelling session. Not a slide parade. A working session where owners report facts, gaps are confronted, and next actions are clear.

    A monthly strategic checkpoint. This is where you lift your eyes and ask whether the actions are adding up to a coherent shift, or whether you are just managing symptoms.

    Clear ownership. Every major issue needs a name next to it. Not a function. Not a department. A person. And visible follow-through because if actions disappear into meeting notes, your cadence is fake.

    That’s it.

    Your Real Job

    In a turnaround, you should not be the chief firefighter forever. That may be necessary for a short window, but it cannot become the operating model.

    Your role is to do three things:

    • Set the rhythm.
    • Protect the rhythm.
    • Model the rhythm.

    Set the rhythm by deciding what gets reviewed, how often, and with what level of rigor.

    Protect the rhythm by refusing to let distractions hijack it. Every struggling company has a dozen reasons to break cadence. A customer issue. A board request. An internal drama. A senior executive who wants “more time”. It’s fine to deal with the issue but do not abandon the rhythm.

    Model the rhythm by showing the organization that commitments matter. If someone misses repeatedly and nothing happens, the cadence becomes theater. And theater is deadly in a turnaround, because it creates the illusion of control while performance keeps deteriorating.

    Where Leaders Usually Blow It

    They overcomplicate.

    They make the cadence too heavy, too polished, too slow. By the time the reporting pack is ready, the facts are already stale.

    Or they under-enforce.

    They let people show up unprepared. They allow vague language. They tolerate chronic misses without consequence. They confuse being supportive with being soft.

    Or they keep changing priorities.

    This one is brutal. Every week brings a new “top priority,” usually driven by whichever problem screamed loudest most recently. The organization stops listening because it knows this week’s emergency will be replaced by next week’s emergency.

    Consistency is what gives cadence power. Without consistency, cadence is just a calendar invite.

    A Hard Truth About Momentum

    Momentum in a turnaround is rarely a breakthrough moment. It is usually the result of repeated, disciplined, almost unremarkable execution:

    A clean weekly review.

    A decision made on time.

    A missed target confronted early.

    A blocked initiative unblocked.

    A leader held accountable.

    A team seeing that this week’s commitments still matter next week.

    Do that long enough and the business starts to feel different. Not because of magic. Because people begin to trust that what is said will actually happen. That trust matters more than most leaders realize.


    When a company has been struggling for a while, people stop believing. They stop believing the priorities are real. They stop believing underperformance matters. They stop believing this time will be different.

    Cadence is how you rebuild belief without giving speeches.

    In the trenches, turnarounds are not won by the most inspirational plan or the loudest call to action. They are won by a leadership team that can impose a steady, credible rhythm on a business that has lost its footing.

    When the company is unstable, your job is not to create more motion.

    Your job is to create repeatable forward movement.

    That is the difference between a burst of activity and an actual turnaround.

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  • The Change Tolerance

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    The Change Tolerance

    One of the first variables to measure, as you assess turnaround readiness, is the organization’s change tolerance. In other words, how much change can your organization handle before resistance turns into disengagement or even chaos? It is very much like a rubber band—stretch it too far and it breaks.

    Some organizations have a high tolerance and thrive on bold, sweeping transformations. Others have a low threshold, where even minor shifts can trigger disruption. Understanding where your organization stands on this spectrum is crucial. And the most critical element is your people. Consider the following key questions:

    Culture

    • Are people engaged?
    • Are there silos (geographical, functional or otherwise)?
    • How political is the organization?
    • Is there trust in leadership?
    • Does information flow freely throughout?

    Most of these questions can be answered by walking the halls and talking to team members. You’ll be positively surprised at what people share with you if you take the time and interest.

    People

    • Do we have the right skills and capabilities?
    • What is the talent pool looking like and can we lean on it more?
    • How fatigued—or fed-up—are people?

    Sit down with your HR team and function heads to explore these questions. If needed, augment your learnings with interviews with your leadership team’s direct reports.

    Leadership

    • Do you have the right skills and capabilities on the team?
    • Is the team cohesive?
    • Is there trust and healthy conflict, or only artificial harmony?
    • Is there buy-in to your plans?

    Beyond your own observations, I recommend seeking an objective, coach-led assessment—especially if you suspect lack of trust in the team, as people will hide their true colors in this setting. (If you haven’t already, I highly recommend reading The 5 Dysfunctions of A Team by Patrick Lencioni. It’s been my go-to model, and has worked wonders with every team I’ve led.)

    Building Change Tolerance

    Getting a well-informed reading on your people and leadership team should be a top priority. Remember, people challenges are often the most difficult and resource-intensive to address. They are also the most impactful to the rest of the organization, and have the potential of completely derailing your turnaround plans.

    Once you’ve assessed the change tolerance, ask yourself whether it aligns with the level of change your turnaround requires. If the answer is yes—great (consider yourself lucky!) But more often than not tolerance will be too low. If that is the case, then you have a bigger, more immediate challenge to tackle: increasing the change tolerance.

    Increasing tolerance isn’t done overnight. It requires intentional trust building—especially true if you’ve been parachuted into the organization from the outside. Since trust is built slowly, by delivering on promises, small wins matter even more and can help you build early momentum. This will demonstrate that change is both manageable and doable, and will ultimately allow you to stretch the change tolerance further.

    Finally, always stretch carefully. Continuously assess the tension with your team, and work to increase the organization’s capacity and resilience to change. Over time, culture will become more adaptive and capable of handling larger more transformative changes.

    Cranking up the change tolerance is an ongoing task. As the saying goes, change is the only constant, and this has never been truer than in today’s fast-paced world. Keep challenging the organization to achieve more—but ensure you’re doing so on the right foundation.

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  • Small Wins, Big Impact

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    Small Wins, Big Impact

    Beginning a turnaround is like staring at a half-finished jigsaw puzzle of the Mona Lisa. You’ve got a few key pieces in place—a hint of her nose and mouth, some scattered fragments of the lake in the background—but the full picture is still elusive. Being able to see the end state, and formulate a strategic plan to get there is critical. But when it’s time to set out, I’ve found small wins to be incredibly powerful at building momentum to steer the ship in the right direction.

    Small wins give you something to hold onto when the bigger picture feels out of reach. They help you—and the team—believe that change is possible, one step at a time. Especially in turnaround situations, small wins are critical for restoring confidence, building hope, and reminding everyone that progress is possible. And as progress happens, the end result begins taking shape in front of their eyes.

    In my experience, the most important decision you can make as you set out on your turnaround, is the decision to move—before “analysis-paralysis” grips you and the team. The key is to stop waiting for the stars to align to tackle everything at once. But to look for the first small thing you can fix, and fix it. The fix becomes a win; the win sparks momentum. And momentum powers continued progress.

    At my company, for example, after assessing the different areas that needed fixing, each function head set out to achieve one small win within three to four weeks. In the people function, we fixed company communications. In the commercial function, we addressed pricing. In finance, we made incremental cost-control improvements. And each of these small wins demonstrated progress towards our shared goal of turning around the company. (More on these moves later in the blog.)

    In turnarounds, finding problems, is like finding sand at the beach—they’re everywhere. Don’t focus on fixing everything. Instead find your next small win, then build from there.

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